KUNNECT Launches Best-in-class Hosted Call Center Solution in the Philippines

January 1st, 2010 → 8:49 pm @

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KUNNECT Launches Best-in-class Hosted Call Center Solution in the Philippines

The CEO and COO of KUNNECT recently visited the Philippines to launch its call center technology solutions to the Philippine BPO market. Fred Cote, co-founder and CEO, spoke at the October 12 meeting of the members of the Call Center Association of the Philippines (CCAP) in Shangri-La Hotel Makati. Mr. Cote presented KUNNECT as a viable, inexpensive call center solution for immediate operations without the need for costly and time-consuming setup, calling it the “best in its class” of a full suite of call center features and functionality. Together with Mr. Cote were Chris Persaud, COO of KUNNECT, and Raffy Pekson II, the Country Representative of KUNNECT in the Philippines.

In Mr. Cote’s talk, he presented two new subscription plans, specially created for the Philippines, at half-the-price rates: Plan 100 for $100 per month, per seat, with unlimited calls within North America at a 1-year commitment contract, and Plan 125 for $125 per month, per seat, unlimited calls and a 6-month commitment contract. KUNNECT has two regular monthly plans with no commitment contract (start and stop anytime): the Basic Plan of $50 per month, per seat, plus toll charges, and the Unlimited Plan of $199 per month, per seat, with unlimited calls within North America. “Someone has yet to beat our $100 plan.  We are setting a new standard.” adds Mr. Cote of KUNNECT’S web-based SAAS call center offering.

During their two-week stay in the Philippines, Messieurs Cote and Persaud personally presented KUNNECT and met with the management teams of several call centers, and also non-call center companies that want to set up small, internally-controlled call centers for their sales, marketing, service and support business requirements. Mr. Pekson said that some prospective clients remarked that the main enticing feature of KUNNECT’S offer, besides the price, is one’s ability to start immediately without the high setup and maintenance costs.

KUNNECT is a global Tier-2 class telecommunications carrier with offices in the U.S., Canada, France and Germany, and does about 6 billion calls a year through its network, according to Mr. Cote.  “The amazing thing about the Philippine’s business and commercial broadband internet service is that all the telecommunications companies in the country first land their internet pop in One Wilshire, Los Angeles, which is where KUNNECT is co-located.   This helps eliminate any downtime due to latency problems, as well as ensure the shortest possible route to a business.” (Latency is defined as the round-trip time it takes to access an IP address or a website, measured in milliseconds).

Aside from its popular hosted call center solution, KUNNECT also sells a premise-based, enterprise version for call centers that want to host their own solution. For details about KUNNECT’S solutions, get in touch with Raffy Pekson, KUNNECT’S Country Representative in Manila, at 501-3025 and 0927-726-9949, or e-mail him at raffy@kunnect.com. You can also visit their website at www.kunnect.ph for more information.

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