Raffy Pekson II | raffy@pekson.com | 18 posts
I have 26 years of in-depth, hands-on work experience in the IT, consumer goods manufacturing, direct sales, media marketing & publishing, entrepreneurship, internet, telecommunications, online marketing and call center industries. I have the same level of experience in sales, marketing and customer service and support management, recruitment and hiring, corporate training, business presentations, business development, revenue management and recently, online marketing, social networking and blogging.
Previously residing in Canada, I ventured back to the Philippines and co-founded Workspresso Inc. (www.workspresso.com) to provide consulting and operational management in the outsourcing and online marketing fields. It has setup and operated 5 small and mid-sized call centers in the Philippines and 2 websites, and has provided project management services for dozens of North American companies. It has also provided affiliate marketing and reseller services for a few Asian, US and Canadian companies through the years. Lastly, it provides "Virtual Assistance" (or VA) services to select SOHO and small businesses in the US, Canada and Australia.
If my skills and experience interests you, I am available to help you or your business through my company's services or as a private consultant for the Philippine, Asian and North American corporate markets.
In today's time of fast changes and quick resolutions, stick to 7, the number for happiness, love and success - 7 simple ways to a smarter, simpler life, 7 ways to define time, synthesize ideas, and keep your mind performing in an era of distractions, 7 wonders of the world, 7 or less ingredients to a fine meal, 7 habits of highly effective people, and so goes the list.
The CEO and COO of KUNNECT recently visited the Philippines to launch its call center technology solutions to the Philippine BPO market. Fred Cote, co-founder and CEO, spoke at the October 12 meeting of the members of the Call Center Association of the Philippines (CCAP) in Shangri-La Hotel Makati. Mr. Cote presented KUNNECT as a viable, inexpensive call center solution for immediate operations without the need for costly and time-consuming setup, calling it the “best in its class” of a full suite of call center features and functionality.
A long time ago not too far away, everything had a price tag because there were not much options available. If something was given away for free, it was more of a privilege than the norm. “Buy One Get One Free” and other big sales promotions were never much of a big deal as life was good, simple and easy. That's change dramatically today, especially for business people.
Personal finance is not about family finance, not company finance nor is it someone else’s personal finance. It is about managing what you earn, what you spend it on and, the most important thing that many Filipinos procrastinate to do – where to invest the extra money you save. It’s not being selfish – it’s being prudent.
Imagine a geek from the 80's era who just loves Bonnie Tyler to death, goes to Filipino homes to sing "Total Eclipse of the Heart" twenty times repeatedly (until the homeowners kick him out). Now, imagine him bored to death. What does he do? He flowcharts the song!
Blenz Canadian Coffee Shop opened in June or July of this year at the Solaris One building along dela Rosa Street in Makati City. The barista at this cafe said they also have a branch in SM Megamall and another one in the Mall of Asia (or "MOA" as many here call it).
Are call center training schools really producing candidates for the various small or large call center companies around the country with inadequate skills for promotion? Is the Philippines creating a population akin to factory workers of decades ago hype? Is the call center industry in the verge of imploding because of the increasing cost of training only entry level people, driving the cost of outsourcing in the Philippines higher?
After having written and blogged in several sites, I've come to realize that I have to professionalize the way I want to communicate my thoughts, interests, experiences, hopes, ambitions, intentions, dreams and foresight. It's been a roller coaster ride from childishness to maturity and fatherhood. I've had good successes and disappointing failures. [...]
What is a problem? Problems are unresolved dilemmas and conflicts for which answers have not yet been found. In the world of business centers and call centers, problems live in the "immediate" and, as its description, need immediate solutions, too. We both don't know if you can use my solution to solve your call center problems until we meet, talk and decide - within 5 minutes, tops!
I've been in a financial and business rut the past few months and somehow panicked on the idea that I would reach the bottom pit of my cashflow. Friends responded pretty nice and one thing you can say about yourself is that when you keep treating people as friends than something else, they will forever keep that relationship with you.
