The CEO and COO of KUNNECT recently visited the Philippines to launch its call center technology solutions to the Philippine BPO market. Fred Cote, co-founder and CEO, spoke at the October 12 meeting of the members of the Call Center Association of the Philippines (CCAP) in Shangri-La Hotel Makati. Mr. Cote presented KUNNECT as a viable, inexpensive call center solution for immediate operations without the need for costly and time-consuming setup, calling it the “best in its class” of a full suite of call center features and functionality.

Are call center training schools really producing candidates for the various small or large call center companies around the country with inadequate skills for promotion? Is the Philippines creating a population akin to factory workers of decades ago hype? Is the call center industry in the verge of imploding because of the increasing cost of training only entry level people, driving the cost of outsourcing in the Philippines higher?

What is a problem? Problems are unresolved dilemmas and conflicts for which answers have not yet been found. In the world of business centers and call centers, problems live in the "immediate" and, as its description, need immediate solutions, too. We both don't know if you can use my solution to solve your call center problems until we meet, talk and decide - within 5 minutes, tops!