From the various informal Q&A sessions I've conducted over the past years, I decided to write down some of questions asked on the subject of setting up and operating a small business call center. Here are 8 short snippets of questions and answers as my young and agile mind could recall.

How can the small business owner compete with large, multinational enterprises in the same market without having to spend so much money in setting up and maintaining a “customer conversation” infrastructure? People say “Talk is Cheap!” but simply said, it’s either complex, expensive or both. Beyond social media activities, the small business has to talk more to its customers in the most direct manner possible - verbally. The cost-effective way for the small business owner is to look for web-based solutions and rent it cheap. This article attempts to explain that “way” in simple, non-technical terms the small business owner himself (or herself) can plan, implement and succeed.

If people think taxes are too high, there is little effort in the general public and global market to even look into or start conducting business with and inside the Philippines; if there is little or no tax at all, even without blinking an eye on operating forecasts and financial risks, people dive into it. So, does that mean "taxation" and the amount a person spends on it (to conduct business with and inside the country) has a major effect in driving the economy up or down?

A long time ago not too far away, everything had a price tag because there were not much options available. If something was given away for free, it was more of a privilege than the norm. “Buy One Get One Free” and other big sales promotions were never much of a big deal as life was good, simple and easy.