From the various informal Q&A sessions I've conducted over the past years, I decided to write down some of questions asked on the subject of setting up and operating a small business call center. Here are 8 short snippets of questions and answers as my young and agile mind could recall.

Everybody's gotten into the social media bug. Even grandparents have asked help to be taught and grandchildren painstakingly trying their best. Moms and Dads have gone awry on the social media bug. What was once the private realm of teens and yuppies has now been invaded by their parents, Uncles and Aunts. If e-mails and websites successfully made the world a smaller place a decade ago, social media networking sites have compounded it o a two-block radius.

Online social networks are about conversations, besides being free, fast and (always available) forever. There are opportunities to use online social networks to market yourself, your organization, products and services. However, each one is distinct from one another and “overkill” will also drive your results downwards. This essay is based solely on my experience.