From the various informal Q&A sessions I've conducted over the past years, I decided to write down some of questions asked on the subject of setting up and operating a small business call center. Here are 8 short snippets of questions and answers as my young and agile mind could recall.

How can the small business owner compete with large, multinational enterprises in the same market without having to spend so much money in setting up and maintaining a “customer conversation” infrastructure? People say “Talk is Cheap!” but simply said, it’s either complex, expensive or both. Beyond social media activities, the small business has to talk more to its customers in the most direct manner possible - verbally. The cost-effective way for the small business owner is to look for web-based solutions and rent it cheap. This article attempts to explain that “way” in simple, non-technical terms the small business owner himself (or herself) can plan, implement and succeed.

The CEO and COO of KUNNECT recently visited the Philippines to launch its call center technology solutions to the Philippine BPO market. Fred Cote, co-founder and CEO, spoke at the October 12 meeting of the members of the Call Center Association of the Philippines (CCAP) in Shangri-La Hotel Makati.

A long time ago not too far away, everything had a price tag because there were not much options available. If something was given away for free, it was more of a privilege than the norm. “Buy One Get One Free” and other big sales promotions were never much of a big deal as life was good, simple and easy.

I’ve been in a financial and business rut the past few months and somehow panicked on the idea that I would reach the bottom pit of my cashflow. Friends responded pretty nice and one thing you can say about yourself is that when you keep treating people as friends than something else, they will forever keep that relationship with you.