Are call center training schools really producing candidates for the various small or large call center companies around the country with inadequate skills for promotion? Is the Philippines creating a population akin to factory workers of decades ago hype? Is the call center industry in the verge of imploding because of the increasing cost of training only entry level people, driving the cost of outsourcing in the Philippines higher?

After having written and blogged in several sites, I've come to realize that I have to professionalize the way I want to communicate my thoughts, interests, experiences, hopes, ambitions, intentions, dreams and foresight. It's been a roller coaster ride from childishness to maturity and fatherhood. I've had good successes and disappointing failures. [...]

What is a problem? Problems are unresolved dilemmas and conflicts for which answers have not yet been found. In the world of business centers and call centers, problems live in the "immediate" and, as its description, need immediate solutions, too. We both don't know if you can use my solution to solve your call center problems until we meet, talk and decide - within 5 minutes, tops!