The Philippines is the top call center country in the world for outsourcing customer service and support not only because it is the only English-speaking country in East Asia but as well as its American style of doing business, character traits of resiliency and frugality, and a submissive, non-confrontational culture of literally respecting everyone who is older in age. Put that all together and you've got one of the most respectful, "the customer is always right," and "try as much as you can to solve it" type of service delivery in the world.

With the proclamation of the next President of the Republic of the Philippines still a month or less away, it’s time to take a look at the campaign pronouncements of Benigno “Noynoy” S. Aquino III as it affects the industry that has continued to provide a constant stream of Foreign Direct Investments (FDI) and immediate jobs to our young employees – the Business Process Outsourcing (BPO), specifically the Call Center segment.

The CEO and COO of KUNNECT recently visited the Philippines to launch its call center technology solutions to the Philippine BPO market. Fred Cote, co-founder and CEO, spoke at the October 12 meeting of the members of the Call Center Association of the Philippines (CCAP) in Shangri-La Hotel Makati.

A long time ago not too far away, everything had a price tag because there were not much options available. If something was given away for free, it was more of a privilege than the norm. “Buy One Get One Free” and other big sales promotions were never much of a big deal as life was good, simple and easy.